A&S Learning Design & Technology Knowledge Base

Troubleshooting Zoom

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If you are having trouble with Zoom going slowly, cutting off words, or dropping the connection, it's possible that your internet is not fast enough to support what you're trying to do in Zoom. Here are some strategies that may help:

  1. Turn off your camera. Using voice, rather than video, uses less bandwidth.
  2. Close unnecessary programs, which might be slowing down your internet or your computer.
  3. Do not attempt to show video or audio over Zoom unless you and your students have very fast wireless connections
  4. If your home internet is slow or your wireless signal is poor or multiple people are using it for intensive uses at once (Zoom, streaming videos, playing games, etc), consider improving your internet.


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